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Updates
February, 2015
Feb, 16: [RESOLVED]: We might* face shortage of capacity - which may bring occasional high service loads - later on this week due to Lunar New Year and Spring festivities in our workers' countries. This is just a precautionary heads up, as we don't expect this to substantially (if at all) affect your results. We appreciate your business!
January, 2015
Jan, 19: RESOLVED - We are experiencing occasional volume surges, which cause temporary overloads. We are adding capacity and this issue should be resolved shortly.
December, 2014
Dec, 05: RESOLVED - We're going through network issues that are causing higher than usual solve times. We're taking all possible measures to restore service stability as fast as possible. We expect the service to be back to normal shortly. We appreciate your patience and understanding!
November, 2014
Nov, 21: RESOLVED - We're undergoing network issues that are causing higher than usual solve times. Please, bare with us while we sort this out - we're taking all possible measures to restore service stability as fast as possible. We expect the service to be back to normal shortly. We appreciate your patience and understanding!
Nov, 07: RESOLVED - You may experience sporadic high service loads during certain late morning / early afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!
Nov, 03: RESOLVED- We faced some server issues over the weekend that may have prevented you from sending some of your volumes. The issues are sorted out, and you should now be able to send all your images successfully. If you were affected by this, please contact support and we'll compensate you. We appreciate your business!
October, 2014
Oct, 03: RESOLVED - We might experience high service loads during some afternoon hours within the next few days. This might happen due to a potential shortage of workers due to the EID holidays in certain countries. We'll work hard to mitigate the effect this potential situation may have on your work. Your understanding is much appreciated.
September, 2014
Sep, 25: The recent remote code execution vulnerability in bash (https://access.redhat.com/node/1200223) has made the Internet overall a bit more vulnerable. DBC has not been affected by this, nor we foresee so. However, since this is an Internet-wide vulnerability, you may want to change your DBC password for an-other, secure password, as it is in our best interest to maintain your DBC account information as secure as humanly possible.
Sep, 23: RESOLVED - You may experience sporadic high service loads during certain afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!
August, 2014
Aug, 25: RESOLVED - If you're using a software that has an IP embedded implementation of the DBC API, you might face issues to access the service today. We're working really hard to sort out this situation as soon as possible. Please, contact Support if you're being affected by this and we'll help you out and compensate you once this is fixed.
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